Privacy Policy

Personal Information:

• Name, email address, phone number
• Business name, address, and registration details
• Banking and payment information for transactions
• Communication preferences and correspondence

Technical Information:

• IP address, browser type, and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

We use your information to:

• Process distributor applications and manage partnerships
• Fulfill orders and provide customer support
• Communicate about products, services, and business updates
• Improve our website and services
• Comply with legal obligations and prevent fraud
• Analyze website performance and user behavior

We do not sell your personal information. We may share information with:

• Service Providers: Third-party companies that help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and performance
• Provide personalized content and experiences
• Enable chat support functionality

Cookie Types:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and regular security updates
• Access controls and employee training
• Regular security audits and monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to:

• Maintain your distributor account and relationship
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our products and services

You have the right to:

• Access: Request information about how we process your data
• Correction: Update or correct your personal information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at sales08@mysuperboxtv.com

As a global business, we may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place to protect your data during these transfers.

Our website may include links to third-party services:

• Tidio Chat: Customer support chat functionality
• WhatsApp: Direct messaging with our sales team
• Analytics Services: Website performance monitoring

These services have their own privacy policies, and we encourage you to review them.

Our distributor program is intended for businesses and individuals over 18. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy periodically. We will notify you of material changes by email or website notice. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

For questions about this Privacy Policy or your personal information, contact us:

Email: sales08@mysuperboxtv.com
WhatsApp: +852 9377 1159
Address: Malaysia (Regional Headquarters)